Privacy Policy

Lifestyle Aviation Jet Limited ("Lifestyle Aviation", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit lifestyleaviationjet.com(the "Site") and use our services. We process personal data in accordance with the Data Protection Act, 2019 of Kenya and applicable regulations.

1. Information We Collect

Information you provide to us:

• Quote and booking requests — your name, email address, phone number, travel details (departure and destination, dates, passenger numbers, aircraft preference) and any additional information you choose to share.
• Enquiries and contact forms — your name, contact details and the content of your message.
• Air ambulance enquiries — where you contact us about medical transport, we may receive health-related or other sensitive information necessary to coordinate the service. We treat such information with heightened care.

Information collected automatically: basic technical and usage data such as IP address, browser type, device information and pages visited may be collected by our hosting provider to operate and secure the Site.

2. How We Use Your Information

• Respond to your quote requests, enquiries and bookings, and provide a personalised quote;
• Arrange and deliver charter, helicopter and air ambulance services;
• Communicate with you about your request, including by email, phone and WhatsApp;
• Send you transactional messages (such as confirmation of a received request);
• Improve our Site, services and customer experience;
• Comply with legal, regulatory and safety obligations;
• Detect, prevent and address fraud or misuse.

We rely on lawful bases including your consent, the performance of a contract or steps taken at your request, our legitimate business interests, and compliance with legal obligations.

3. Marketing Communications

We will only send you marketing communications where permitted. You may opt out at any time by contacting us at the details below. Transactional messages relating to your request or booking are not marketing communications.

4. How We Share Your Information

We do not sell your personal data. We may share it with service providers and partners who help us operate (e.g. email delivery, IT and hosting providers, and aircraft operators or medical teams necessary to fulfil your request); professional advisers, regulators or authorities where required by law; and a successor entity in connection with a merger, acquisition or sale of assets. We require third parties to protect your data and use it only for the purposes we specify.

5. International Transfers

Some of our service providers may process data outside Kenya. Where we transfer personal data internationally, we take steps to ensure it is protected consistent with the Data Protection Act, 2019.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal obligations, resolve disputes and enforce agreements. When no longer needed, we securely delete or anonymise it.

7. Your Rights

Subject to applicable law, you have the right to access, correct, delete, object to or restrict processing of your personal data, to withdraw consent, and to lodge a complaint with the Office of the Data Protection Commissioner of Kenya. To exercise these rights, contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are not directed at children, and we do not knowingly collect personal data from children without appropriate consent. Where a minor travels as a passenger, their details are provided by a responsible adult.

10. Contact Us

Lifestyle Aviation Jet Limited
Wilson Airport, Nairobi, Kenya
Email: bookings@lifestyleaviationjet.com
Phone: +254 (703) 666 333

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. We encourage you to review this page periodically.